Useful Information

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Useful Information2020-03-30T20:30:05+02:00

Here you can find useful information about your holiday in Oberndorf in Tyrol – in the Alps of Kitzbühel. You find from general information through worth knowing about your stay all important information at a glance.

  • Check-InYour room will be ready from approx. 2 pm. Should you arrive after 8 pm please let us know and we are happy to prepare a little snack for you
  • Check-Out: On the day of your departure your room has to be vacated by 11 a.m.
  • The special half-board begins on the day of arrival at 2pm and ends on the day of departure at 11am
  • Hotel prices are quoted per person/day including the delightful Penzinghof half-board option, apartment prices per apartment/day. Children go free until their 16th birthday (born 2000 and later)
  • The local tax of € 2,20 per person is not included in the price
  • Overnight with breakfast – refund for not dining is € 10 for adults/day and € 5 for children/day
  • The relaxing Lavender Spa at the Penzinghof are included in the price
  • Well-behaved cats or dogs are welcome. Charges of € 10,-/day apply (excl. food). Please bring along a dog basket
  • Single supplement for double room € 15/day
  • Single supplement for a studio apartment 45/day
  • Smoking is not allowed in any rooms
  • REWARDS for LONG -TERM stays. See prices from 8 days
  • Additional information – on request we have special beds and rooms with wooden floors for people who suffer from allergies. We are sorry to be unable to confirm certain rooms or floors upon time of booking, but we will do our very best to consider your wishes
  • The relaxing Lavender Spa at the Penzinghof are included in the price
  • Free entrance for the whole family at the outdoor swimming pool with water slides in Oberndorf
  • Prices are quoted per apartment/day
  • Free bicycle and mountain bike, hiking polls, backpack with a raincoat rental for some amazing tours
  • Free Wi-Fi
  • Bread service & a lovely BBQ area in the garden
  • If you book the half-board option at the hotel, all holiday treats are included from a minimum stay of 7 nights – for shorter stays treats may vary depending on the week’s program
  • In our holiday apartments we have a minimum stay of 3 days
  • Prices are quoted per apartment/day
  • Bedding, heating costs are included and your apartment will be ready for you from approximately 2 pm
  • The local tax of € 2,20 per person is not included in the price
  • An additional € 35,– / week will be charged for a final house cleaning
  • Departure – on the day of your departure your room has to be vacated by 10 a.m.
  • Delightful half-board option (breakfast & dinner) at the Penzinghof on request
  • After we have confirmed your reservation please transfer € 250,-  / € 500,- at Christmas, New Years and Fasching (Carneval week)

There is no right of withdrawal according to 18 Abs. 1 Z. 10 FAGG, instead the AGBH (General Terms and Conditions of business for the Hotel Industry)apply to our house.

Cancellation policy for spring, summer & autumn 2020:

In order to increase planning security for your next holiday, we have changed our cancellation policy: we guarantee you that, due to the current circumstances, all existing and future bookings for spring, summer & autumn can be cancelled FREE OF CHARGE up to the date of arrival, or they can be postponed to a later date. We will be up and running as usual from May 8th, 2020!

Winter 2020:

  • Up to 31 days = free of charge
  • From 30 days – 8 days = 40 % of total booking price
  • From 7 days – 1 day = 70 % of total booking price
  • For late arrival or early departure we charge the full booking price = 100%
  • Raiffeisenbank Kitzbühel – St. Johann
  • IBAN: AT13 3626 3000 0830 0261
  • SWIFT: RZTIAT22263 – for no charge!
  • 1 % discount for cash payment & online booking. We recommend cash payment, EC cards, Visa or Mastercard
  • The flat rate for shipping within Europe is € 7,50
  • Free shipping from € 50,-

FAQ – Frequently asked Questions!

Your questions … our answers!

Skiing2020-01-27T16:42:16+01:00

SKI IN SKI OUT – direct access to the ski area – snow covered slopes to the hotel. NEW! We give you a €10 voucher for our ski shop “die Stailerai” – from 1 week stay

Schwimming pond2020-01-27T16:32:09+01:00

Breathe the fresh mountain air and allow the sun to tickle your stomach! The swimming pond – the purest pleasure for our hotel guests.

Bathe in vitalized GRANDER WASSER! Experience how great it can be to use and protect nature! Whether bathing, tanning, relaxing, observing nature, or simply feeling good, be surrounded by a piece of pure nature. By bathing without chemicals, you can help your skin while being near to the seasonal development of nature.

  • Water area 680 square meters
  • Water depth 1.39 meters
  • Lying area about 2000 square feet
  • Children’s area 30 square meters
Schatzbar with lounge2020-01-27T16:30:40+01:00

At our bar with lounge locals and guests exchange their stories!

Enjoy a long drink or a quick drink! For this purpose the Penzinghof Schatzbar with lounge, the artist corner, farmer table with grandmothers table or our Koasa hall are exactly the right place.

  • Sparkling & stimulating aperitifs
  • Refreshing non-alcoholic & alcoholic cocktail specialities
  • Enjoy wines of the best different wine-grower
  • Taste liquores of our family
  • For warm hours – coffee & tea specialities of Dallmayr

… open until 1 a.m. – pleasant hours after work!

Bath bag with bathrobe2020-01-27T16:22:12+01:00

Care products, swim bag with cosy bathrobe, towels and slippers in your room

Half-board2020-01-27T16:18:15+01:00

Penzinghof pampering half board, the “MORE” that inspires – is included in the room price!

Pampering breakfast from 7.30 am to 10.30 am – fresh and homemade natural food, much from our own farm “Schörgerer”. Milk, sausage, homemade bread, cheese from our own farm cheese dairy, juices, a large selection of mueslis, teas, fresh fruit … and enjoy a wonderful coffee!

Evening menu from 6.30pm – 8.30pm – offers something special for everyone. Refined starters, colorful salads from the buffet, choose between the evening menu or a 4-course à la carte menu – preferably with the noble drippers selected by Sommelier Barbara. At the end sweet delicacies and cheese for dessert. There are culinary surprises every day: Tyrolean day, gourmet menu, pasta parade, …

General information2020-01-27T16:14:27+01:00

General information on request we have special beds and rooms with wooden floors for people who suffer from allergies. We are sorry to be unable to confirm certain rooms or floors upon time of booking.

Infinity Pool2020-01-27T16:10:50+01:00

“For the whole family” – a visit to the infinity pool is included in the price for hotel guests!

The temperature in our 18 meter infinity pool is 32 ° C. There is an inside entrance with a massage table – the pool is outdoors with a spectacular view of the Wilder Kaiser.

You will find our family textile sauna at 60 ° C directly at the exit to the sun terrace.

Opening hours:

07:00 a.m. – 10:00 p.m. Panorama fitness room
07:30 a.m. – 07:00 p.m. Infinity pool, panoramic relaxation room
09:00 a.m. – 07:00 p.m. Wellness & Pampering Treatments
10:00 a.m. – 7:00 p.m. Swiss pine sauna, organic sauna, steam bath & infrared cabin, family textile sauna, solarium, magnetic field mat, and much more.

›› Wednesday and Saturday we have ours
Lavender Spa open until 9:00 p.m. ‹‹

Ski- & Bikegarage2020-01-27T16:08:30+01:00

NEW! Video-monitored, lockable ski room with shoe dryer & waxing table. In summer bike garage with pump, tools & washing place for bikes.

Payment2020-01-27T16:05:52+01:00

1 % discount for cash payment upon arrival. The payment has to be in cash.

Further payment options: EC card, Visa or Mastercard

Cancellation2020-03-30T20:33:48+02:00

Cancellations sound annoying and are a nuisance. It is a shame when rooms that others would have liked to book stay vacant. Our request to you: In case of cancellation we appreciate being notified in good time.

Cancellation policy for spring, summer & autumn 2020:

In order to increase planning security for your next holiday, we have changed our cancellation policy: we guarantee you that, due to the current circumstances, all existing and future bookings for spring, summer & autumn can be cancelled FREE OF CHARGE up to the date of arrival, or they can be postponed to a later date. We will be up and running as usual from May 8th, 2020!

Winter 2020:

  • Up to 31 days before the holiday = free of charge
  • From 30 days – 8 days = 40 % of total booking price
  • From 7 days – 1 day = 70 % of total booking price
  • For late arrival or early departure we charge the full booking price = 100%
Overnight with breakfast2020-01-27T15:27:53+01:00

Overnight with breakfast refund for not dining is € 10 for adults/day and € 5 for children/day

Local tax2020-01-27T15:24:22+01:00

The local tax of€ 2,20 per person per day is not included in the price and will be charged from 16 years.

Ski passes2020-01-27T15:23:12+01:00

Ski passes are conveniently available at the reception in winter. The price is the same as you would pay at the cable car ticket office. We are happy to put the ski passes on your room bill, the use of the keycard is charged at € 2.

After skiing, you can return the expired ski card directly at the valley station at the machine or have it reactivated at the reception for a new day of skiing.

Bikes & E-Bikes2020-01-27T15:17:50+01:00

Rent your personal dream bike from BMC – free of charge for hotel guests or e-bikes (for a fee) from our bike rental company.

We also offer a selection of bicycles, bike seats or a trailer for our little guests. For your safety you can rent a bike helmet from us!

Single supplement2020-01-27T15:13:30+01:00

Single supplement for double room € 15/day, double room Oberndorf deluxe/small mezzanine € 25/day, studio apartment € 45/day. In the new studios: with a minimum of 2 people paying full price.

Check-in & -out2020-01-27T15:12:14+01:00

Arrival – your room will be ready from approx. 2 p.m. Should you arrive after 8 p.m. please let us know and we are happy to prepare a little snack for you.

Departure – on the day of your departure your room has to be vacated by 11 a.m.

Late check-out without room – if you only stay for one night, you can use our Lavender Spa on the arrival day from 10 a.m. and on the departure day until 7 p.m. for an extra cost of only € 20,-. This cost is omitted for stays of several days.

Late check-out with room – if you don’t want your holidays to end just yet, you have the option of booking a late check-out for your room for a surcharge of 50 % of your room price (depending on availability).

Prices2020-01-27T16:53:43+01:00

The prices in the hotel are in Euro per person and per day. They are inclusive of the Penzinghof pampering half board -plus all listed holiday treats from 1 week stay.

Anyone who stays longer in the Penzinghof will be rewarded – from 8days we grant a reduction of 3%.