The Penzinghof recommends the European travel cancellation insurance. With a travel cancellation insurance you save unnecessary costs, if something unforeseeable happens.

The Penzinghof cancellation service:

  • Covid-19 assured with us – no additional costs
  • Good value & uncomplicated – the Penzinghof cancellation service
  • You transfer the insurance premium together with the deposit – we manage everything

There is no right of withdrawal according to 18 Abs. 1 Z. 10 FAGG, instead the AGBH (General Terms and Conditions of business for the Hotel Industry) apply to our house.

Hotel Cancellation Plus

  • Covid-19 assured with us – no additional costs
  • Trip cancellation
  • Trip curtailment
  • Delayed arrival
  • Involuntary extension of holiday
  • Search and rescue

Hotel Cancellation Plus – PDF

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Hotelstorno Premium:

Hotel Cancellation Plus with additional reasons for cancellation and benefits following an accident:

Trip cancellation (extended reasons for cancellation)

  • Covid-19 assured with us – no additional costs
  • Trip curtailment
  • Delayed arrival
  • Involuntary extension of holiday
  • Search and rescue

Benefits following an accident

1. Transport to hospital
2. Costs of initial medical treatment
3. Home transport or additional return travel costs
4. Collection of vehicle following loss of driver
5. Payment for plaster cast after a driving accident

Hotel Cancellation Premium – PDF

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FAQ – Frequently asked Questions!

For a pleasant stay with us in the Penzinghof world, we have summarized the most important information for you. If you have any questions, please do not hesitate to contact us at +43 5352 62905 or

IAktuelle Informationen in Tirolnformation on the current situation – the most important questions and answers about the Corona Virus in Tyrol can be found here in a compact summary!

We have taken the following measures:

  • All our employees are tested for Covid-19 on a weekly basis – only healthy employees can work for us
  • Corona Diary – we take our employees’ temperature daily
  • Our employees have been trained to comply with all COVID-19 regulations
  • We have installed Plexiglas dividers at the reception
  • Hand sanitizers are strategically located at central points
  • We don’t shake hands and we avoid physical contact
  • Our tables, seating arrangements & deck chairs are positioned with a minimum distance of 1 metre
  • We regularly clean surfaces we often touch, such as door & window handles, light switches and handrails; we also air the rooms multiple times a day
  • At reception we sell hand sanitizers – 50 ml/ € 9,-

The most important rules:

  • Face masks are obligatory in all publically accessible indoor areas. This rule excludes children under the age of 6 and people who are exempt from wearing face masks due to medical reasons.
  • We appeal to your sense of reason and responsibility towards others
  • Keep a minimum distance of 1 metre to people you do not live with
  • If possible, book in advance
  • Please adhere to the general hygiene rules (wash your hands regularly, do not shake hands with or hug people, sneeze into your elbow, etc.)
  • Do not travel if you feel sick, and if you have signs of sickness during your stay please inform us


As always, we provide you with regional delicacies in our Schörgerstube (deluxe half-board option) & at our á la carte restaurant – in compliance with all health regulations, such as the minimum distance between tables. In order to avoid people queuing, we kindly ask you to reserve a table at our á la carte restaurant. Those of you dining in our half-board section at the Schörgerstube already have a reservation. Running a restaurant, we are obligated to run a complete guest list in order to comply with corona requirements. Please register in our DIGITAL GUEST BOOK.


We kindly ask you to wear a face mask at the breakfast buffet in our Schörgerstube – here too, your table has already been reserved for you. As usual, you can help yourselves to our homemade natural food. We have taken the necessary hygienic precautions and provide you with a hand-washing station with hand sanitizers, as well as disposable gloves. Help yourself to food & drinks only after you have disinfected your hands!


Our popular Schatzbar is open for you until 22:00 p.m. The chairs are arranged in a manner that allows you to keep the minimum distance of 1 metre.


Rooms are aired and disinfected with every change-over with extra care. We put special focus on often-touched surfaces such as door & window handles, remote controls, lights switches, etc.

Lavender Spa with infinity pool & swimming pond

Relax to the max! Our sauna world, our infinity pool & our swimming pond have also reopened. Follow this enticing invitation to just chill and relax. We urge you to adhere to the basic sanitary rules such as washing your hands, keeping 1 metre distance to other people etc. – there might be a limit as to how many people are allowed in the pool at a time.

Pampering treatments

Our Lavender Spa therapists wear masks or face guards & work with very high quality natural products to pamper your body and soul!

In case of cancellation we appreciate being notified in good time. It is a shame to leave rooms empty that someone else would have loved to book.

Cancellation conditions:

  • Up to 31 days before the holiday = free of charge
  • From 30 days – 8 days = 40 % of total booking price
  • From 7 days – 1 day = 70 % of total booking price
  • For late arrival or early departure we charge the full booking price = 100%

The right of revocation under § 18 (1) 10 FAGG (Austrian Distance Selling Act) is not applicable, the general terms and conditions for Austrian hotels apply.

Be on the safe side – with travel cancellation insurance “Storno Plus”. We are happy to book it for you! 

Locals and guests have known and appreciated for a long time that you can really eat well in our tavern: fine cuisine, regionally and authentically shaped. You are welcome to reserve your table for our inn at the reception.

Opening hours:

7.30 a.m. to 10.30 a.m. – à la carte breakfast
12 p.m. to 2 p.m. – à la carte restaurant
2 p.m. to 6 p.m. – delicacies, ice cream and cake menu
6:00 p.m. to 9:30 p.m. – à la carte restaurant

Clothing-free area (age 14 and older“) – for our Hotel guests, a visit to the Lavender Spa with Infinity Pool is included in the price!

Swiss pine sauna 90 ° C, bio sauna 60 ° C, brine steam bath 50 ° C, infrared booth 45 ° C, solarium, magnetic field lounger, fresh air room with crushed-ice fountain & splash shower, chat corner, harmony relaxation room with waterbeds, …

Lavender Spa Open Hours

07:00 – 22:00 Uhr Panorama Fitnessraum
7:00 a.m. – 10:00 p.m. Panoramic gym
7:30 a.m. – 7:00 p.m. Infinity pool with massage loungers, panoramic relaxation room
9:00 a.m. – 7:00 p.m. Wellness & pampering treatments
10:00 a.m. – 7:00 p.m. Swiss pine sauna, bio sauna, steam bath & infrared booth, clothed family sauna, solarium, magnetic mat, …

›› Wednesday and Saturday we have our Lavender Spa open until 9:00 p.m. for you! ‹‹

SKI IN SKI OUT – direct access to the ski area – snow covered slopes to the hotel. NEW! We give you a €10 voucher for our ski shop “die Stailerai” – from 1 week stay

Playing area with a playground & NEW! waterworks, NEW! climbing area, football, table tennis, NEW! trampoline, slackline, NEW! Go-cart track, …

NEW! Children’s play room with slides, climbing castle and games. NEW! Chill-out area for teens with Play Station 4 & Fifa 20, wireless internet, table football & boulder wall, …

Breathe the fresh mountain air and allow the sun to tickle your stomach! The swimming pond – the purest pleasure for our hotel guests.

Bathe in vitalized GRANDER WASSER! Experience how great it can be to use and protect nature! Whether bathing, tanning, relaxing, observing nature, or simply feeling good, be surrounded by a piece of pure nature. By bathing without chemicals, you can help your skin while being near to the seasonal development of nature.

  • Water area 680 square meters
  • Water depth 1.39 meters
  • Lying area about 2000 square feet
  • Children’s area 30 square meters

At our bar with lounge locals and guests exchange their stories!

Enjoy a long drink or a quick drink! For this purpose the Penzinghof Schatzbar with lounge, the artist corner, farmer table with grandmothers table or our Koasa hall are exactly the right place.

  • Sparkling & stimulating aperitifs
  • Refreshing non-alcoholic & alcoholic cocktail specialities
  • Enjoy wines of the best different wine-grower
  • Taste liquores of our family
  • For warm hours – coffee & tea specialities of Dallmayr

… open until 1 a.m. – pleasant hours after work!

Care products, swim bag with cosy bathrobe, towels and slippers in your room

Penzinghof pampering half board, the “MORE” that inspires – is included in the room price!

Pampering breakfast from 7.30 am to 10.30 am – fresh and homemade natural food, much from our own farm “Schörgerer”. Milk, sausage, homemade bread, cheese from our own farm cheese dairy, juices, a large selection of mueslis, teas, fresh fruit … and enjoy a wonderful coffee!

Evening menu from 6.30pm – 8.30pm – offers something special for everyone. Refined starters, colorful salads from the buffet, choose between the evening menu or a 4-course à la carte menu – preferably with the noble drippers selected by Sommelier Barbara. At the end sweet delicacies and cheese for dessert. There are culinary surprises every day: Tyrolean day, gourmet menu, pasta parade, …

General information on request we have special beds and rooms with wooden floors for people who suffer from allergies. We are sorry to be unable to confirm certain rooms or floors upon time of booking.

“For the whole family” – a visit to the infinity pool is included in the price for hotel guests!

The temperature in our 18 meter infinity pool is 32 ° C. There is an inside entrance with a massage table – the pool is outdoors with a spectacular view of the Wilder Kaiser.

You will find our family textile sauna at 60 ° C directly at the exit to the sun terrace.

Opening hours:

07:00 a.m. – 10:00 p.m. Panorama fitness room
07:30 a.m. – 07:00 p.m. Infinity pool, panoramic relaxation room
09:00 a.m. – 07:00 p.m. Wellness & Pampering Treatments
10:00 a.m. – 7:00 p.m. Swiss pine sauna, organic sauna, steam bath & infrared cabin, family textile sauna, solarium, magnetic field mat, and much more.

›› Wednesday and Saturday we have ours
Lavender Spa open until 9:00 p.m. ‹‹

NEW! Video-monitored, lockable ski room with shoe dryer & waxing table. In summer bike garage with pump, tools & washing place for bikes.

1 % discount for cash payment upon arrival. The payment has to be in cash.

Further payment options: EC card, Visa or Mastercard

Payment – after we have confirmed your reservation please transfer € 250 in summer or € 500 in winter to:

Raiffeisenbank Kitzbühel – St. Johann
IBAN: AT13 3626 3000 0830 0261

Well-behaved cats or dogs are welcome. Charges of € 13/day apply (excl. food). Please bring along a blanket and a basket. We appreciate your understanding that pets are not allowed in the dining area or the Lavender Spa and infinity pool. We reserve the right to charge for a final cleaning if necessary.

Be on the safe side – with travel cancellation insurance. We are happy to book it for you if you let us know. Cancellation conditions apply according to Austrian hotel regulations.

Hotel Cancellation Plus

  • Trip cancellation
  • Trip curtailment
  • Delayed arrival
  • Involuntary extension of holiday
  • Search and rescue

Hotel Cancellation Premium

Hotel Cancellation Plus with additional reasons for cancellation and benefits following an accident:

Trip cancellation (extended reasons for cancellation)

  • Trip curtailment
  • Delayed arrival
  • Involuntary extension of holiday
  • Search and rescue

Benefits following an accident

1. Transport to hospital
2. Costs of initial medical treatment
3. Home transport or additional return travel costs
4. Collection of vehicle following loss of driver
5. Payment for plaster cast after a driving accident

Overnight with breakfast refund for not dining is € 10 for adults/day and € 5 for children/day

The prices in the hotel are in Euro per person and per day. They are inclusive of the Penzinghof pampering half board -plus all listed holiday treats from 1 week stay.

Anyone who stays longer in the Penzinghof will be rewarded – from 8days we grant a reduction of 3% (not on packages).

Ski passes are conveniently available at the reception in winter. The price is the same as you would pay at the cable car ticket office. We are happy to put the ski passes on your room bill, the use of the keycard is charged at € 2.

After skiing, you can return the expired ski card directly at the valley station at the machine or have it reactivated at the reception for a new day of skiing.

Rent your personal dream bike from BMC – free of charge for hotel guests or e-bikes (for a fee) from our bike rental company.

We also offer a selection of bicycles, bike seats or a trailer for our little guests. For your safety you can rent a bike helmet from us!

Single supplement for double room € 15/day, double room Oberndorf deluxe/small mezzanine € 25/day, studio apartment € 45/day. In the new studios: with a minimum of 2 people paying full price.

Arrival – your room will be ready from approx. 2 p.m. Should you arrive after 8 p.m. please let us know and we are happy to prepare a little snack for you.

Departure – on the day of your departure your room has to be vacated by 11 a.m.

Late check-out without room – if you only stay for one night, you can use our Lavender Spa on the arrival day from 10 a.m. and on the departure day until 7 p.m. for an extra cost of only € 20,-. This cost is omitted for stays of several days.

Late check-out with room – if you don’t want your holidays to end just yet, you have the option of booking a late check-out for your room for a surcharge of 50 % of your room price (depending on availability).

The local tax of€ 2,20 per person per day is not included in the price and will be charged from 16 years.

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